Any data that you are asked to submit as part of the payment and security process is passed directly via secure connection to our payment gateway provider - PAYFORT Online Payment Gateway (Payfort International FZ LLC).
We do not sell, transfer, lease or offer your data to third parties.
We accept Visa and Mastercard debit and credit cards as payment.
We also offer a cash on delivery service via Fetchr in the UAE. Fetchr records the collection of cash at the point of delivery, prior to handing over the product. We recommend that you witness the entry of the cash receipt into the payment device by the Fetchr representative at the time of delivery.
Is it safe to use my credit card on lornajane.me ?
Yes, shopping at Lorna Jane ME is safe and secure. Transactions are processed through Payfort Payment Gateway, the secure payment facility. To protect cardholder data Payfort complies with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common sense steps that mirror best practice security practices.
What if my Credit Card shows Multiple Charges ?
The payment page will only process the payment once. However, if you see multiple charges on your card, then you either:
a) Clicked “submit” more than once at checkout due to poor internet connection
b) Moved back to update or change your order on your details
If you notice multiple charges on your card account, please contact firstname.lastname@example.org
In the event that a transaction error has occurred while making the payment, a refund in most cases will only be issued to the same credit card you used for the original purchase.
In the rare event that a transaction error occurs whilst making the payment, a refund in most cases will be issued to the same card used for the original transaction.