FAQs

Can I order by phone or email ?

All online orders are processed via our ecommerce (online store) only.  Our Customer Service Team is here to assist if you are experiencing any difficulties with placing your order.

Alternatively, you may visit our boutique in Dubai, or any of our listed stockists throughout the Middle East.  See Our Stores and Stockists for further details.

 

What if the Item I am Looking for is not shown on the Website ? 

All the styles that we have currently in stock are listed on the website, if it is not available then we have unfortunately sold out. Many of our essential styles are regularly re-stocked, however seasonal styles or monthly collections are only occasionally restocked - but it is worth re-checking from time to time, or contacting our team on +971 56 126 0126 to source any further options.

With new collections launched every month we are confident that you will always find something new and exciting to add to your active wardrobe as each new monthly collection is launched.  

 

I really Need Some Help with Styling and Sizing, do you Offer any Help ?

We currently offer a Whatsapp Personal Shopping Service from our Dubai Lorna Jane ME Boutique.  You can message our boutique on +971 52 244 7045 quoting “Personal Shopping” and listing your approximate size and the types of items that you are looking for.  One of our Active Stylists will be in touch to help with fulfilling your styling requirements, and to guide you as to the best items to select online.

Our Personal Shopping Service operates from 10am to 8pm, 7 days a week.  Turn-around times are subject to demand but are usually same day.  

 

What forms of Payment do you Accept ?

We currently accept all major debit and credit cards including Master Card, Visa, & AMEX as well as Lorna Jane ME Gift Vouchers (that were purchased originally from Lorna Jane ME online), as well as any Lorna Jane ME online E-Wallet credit that may have been applied.

We also accept apple pay, google pay and samsung pay for your added convenience.

 

How do I use a Promotional Code ?

You must enter the promotional code in the “promotion code” box at the basket stage of your check out and click “go”.  The application of the promotion will then be visible in your basket.

 

Can I make a Change to an Existing Order ?

We are sorry, but once an order has been placed and you have received your order confirmation, you cannot amend or cancel your order as it is already being picked and dispatched.

If you wish to enquire about the status of your order, please contact our Customer Service Team on accounts@funkyfitonline.com or call or whatsapp us on on +971 56 126 0126 quoting your order reference.

 

Where is my order ?

You will receive an order confirmation as soon as your order has been placed.  

Our deliveries are typically via Quiqup within the UAE, and Fedex regionally.  

You will receive an order dispatch email with tracking information as soon as your order is dispatched from the UAE.  If it has been more than 2 business days for UAE orders, and 5 business days for regional orders, and you have not received delivery, please contact our Customer Service Team accounts@funkyfitonline.com or call or whatsapp us on +971 56 126 0126

 

How Can I track the Status of My Order ?

Tracking numbers will be provided for you via your dispatch email to track your order directly via the FEDEX website for international deliveries and via SMS or whatsapp from Quiqup for local UAE deliveries.

 

How Can I Cancel My Order ?

Once you have placed an order and received your order confirmation, your order can not be cancelled or amended.  However, you may wish to exchange or return the item(s) instead – please see the Returns and Exchange Policy.

 

Why Am I Being Charged by Customs ?

Our shipping policy only accounts for transport / delivery costs and does not factor in import duties, import taxes, or other import liabilities that may be applied by each Government in each delivery jurisdiction.  We do not accept responsibility, nor liability, for any customs delays or charges and under no circumstances will we cancel or receive back any order due to non-payment of customs charges.  Orders can not be returned to sender.

 

How can I return an item?

At Lorna Jane ME we aim to offer a hassle-free exchange policy within the GCC. 

If you are not 100% satisfied with your purchase from us, then you may return the product to us within 14 days from your date of purchase.

You need to inform us about the item which you wish to return through:

  • emailing us at accounts@funkyfitonline.com or
  • whatsapp +971 56 126 0126 to initiate the return process. 

Items should be returned to:

   Lorna Jane ME (Product Returns)

   Funky Fit Sports Wear LLC

   Shop 9A, 1st Floor

   Town Centre, Jumeirah Beach Road

   Jumeirah Dubai

   United Arab Emirates 

   +971 4 388 3006

 

If you are within the UAE, for most locations*, we will inform our courier to pick up the item from you within 2-3 business days of you contacting us with your completed form.

(*please note that a few remote locations may require the customer to initiate the return via an alternative courier service)

Once the item is picked up, and delivered back to us, we will inspect it to ensure that it meets our “return in original condition” standards.   Once confirmed we will refund the amount as Lorna Jane ME E-Wallett credit to your Lorna Jane ME online account within 48 hours. 

You may then use your E-Wallet credit to order any other item you would like as soon as the credit shows on your account or save it to spend for an alternative occasion.

If you have noted on your returns form that you are seeking an alternative size / product exchange, then our team will apply the credit to the new (exchanged) item and arrange for swift dispatch of your new active wear.  Should any further payment be required our team will contact you to arrange payment to your account.

If you are not within the UAE you will currently need to arrange for your own return courier to us, and you will also be responsible for the return shipping and handling costs.  Once we receive the products from you the same steps as above will apply.  

Lorna Jane ME will not be liable for any delayed or lost returned items.  Lorna Jane ME recommends that you use a registered courier for all returns.

 

Do you Pay my Return Shipping for Returns / Exchanges ?

Please note that currently all returns / exchange shipping must be handled by the purchaser, unless you are within the UAE and have contacted us regarding a return from a confirmed location.

In the rare instance that you have received faulty or damaged goods please include a copy of the invoice relating to the return within your package.  If the product is deemed faulty after our review, we will credit any reasonable return delivery cost to your Lorna Jane ME E-Wallet online account as well as the value of the faulty product.

We do not accept any responsibility for returned items lost in transit.  All returns should be sent via a registered service and of sufficient a level of service to reach us prior to the expiry of the 14-day notice period for returns or exchanges.

In some areas of the UAE we are able to offer a complimentary collections service via Quiqup or Fedex, please contact us via whatsapp +971 56 126 0126 or email accounts@funkyfitonline.com to find out more.

 

How do I return/exchange an item I purchased with Lorna Jane ME credit?

If you used Lorna Jane ME credit from your Lorna Jane ME online account to purchase something from our website and want to return it, the usual process and terms and conditions for returns applies.  Once the product is received, and meets with our returns policy, we again apply the total amount you paid via credit back to your Lorna Jane ME online account as a further credit for you to spend as convenient.  Please note that we do however reserve the right to charge for future shipping on frequent product returns and exchanges relating to the same shipment. 

 

Can I Return / Exchange My Items In-store ?

Yes.  However, this is only currently possible at the Lorna Jane ME store in Town Centre Mall, Jumeirah, Dubai, UAE.  Our standard Returns and Exchange Policy applies.  Goods must be returned in unmarked, unworn condition with all swing tags intact, and a clear proof of purchase from either Lorna Jane ME online, or Lorna Jane ME in-store.  Returns and exchanges must be made within 14 days of purchase.

Products purchased via other stockists, from other online sites, or in other jurisdictions must be returned to the original source of purchase and must comply with the Returns and Exchange Policy of the relevant stockist, which may or may not differ to the policy of Lorna Jane ME.

 

What is your contact information ?

Our registered address is as follows:

   Lorna Jane ME 

   (Funky Fit Sports Wear LLC)

   Shop 9A, 1st Floor, Town Centre Mall

   Jumeirah Beach road

   Jumeirah, Dubai 

   United Arab Emirates

   PO Box 215845

   +971 4 388 3006

 

For Online queries and requirements, please contact:

Accounts@funkyfitonline.com

+971 56 126 0126

 

For our Lorna Jane ME Boutique in Dubai and Whatsapp Personal Shopping, please contact:

+971 52 244 7045 / +971 4 388 3006

 

For collaborations, PR and Marketing please contact:

Marketing@funkyfitonline.com

+971 52 912 0950

 

Who owns and operates this site ?

Lorna Jane ME is owned and run by Funky Fit Sports Wear LLC, a company incorporated and registered in the UAE, under trade licence no. 675563.  Funky Fit Sports Wear LLC is permitted under licence from Move, Nourish, Believe Pty, a company owned and operated by Lorna Jane Australia, to sell, market and distribute authentic Lorna Jane Active Wear.

 

Is the merchandise genuine Lorna Jane Active Wear ?

Yes, all merchandise on this site is sourced and supplied directly from Move, Nourish, Believe Pty, a company owned and operated by Lorna Jane Australia.

 

 

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