We currently delivery free of charge within the UAE for all Orders over AED 500.
Delivery is usually within 1-3 business days via Fetchr.
We urge customers to promptly arrange their Fetchr delivery once they receive the message.
For orders under AED 500 a fixed fee of AED 25 applies and will be added at checkout.
For delivery to Oman, Bahrain and Kuwait currently a delivery fee of AED 50 applies to orders over AED 750 and a delivery fee of AED 75 applies for orders under AED 750 and this will be added at checkout. Deliveries typically take 3-5 business days.
For delivery to Saudi Arabia currently a delivery fee of AED 75 applies to orders over AED 750 and a delivery fee of AED 100 applies for orders under AED 750 and this will be added at checkout. Deliveries typically take 3-5 business days.
GCC delivery (outside of UAE) is via FEDEX, and your tracking number will be sent to you, via email, as soon as your order is dispatched.
Delivery Outside of the UAE
You will be importing goods into your destination country. We wish to remind you that as the importer of goods you are legally liable for any and all taxes, duties and charges by the Government of the delivery destination. By confirming a purchase, you are accepting responsibility for all Customs charges, duties and taxes that may arise in connection with your receipt of the goods. We do not have control over Customs charges and are unable to advise what they will be in each jurisdiction, as it is based on the various countries own rules, regulations and policies that vary from time to time. If you are concerned about the value and types of charges that may apply, please contact your local Customs Office for clarity, prior to placing an order and proceeding to check out. All such charges will be due to be paid by the customer to the delivery partner (receiving such fees and duties on behalf of the relevant countries Customs) upon delivery of the order.
We do not accept back any orders due to rejection of Customs charges. Orders can not be returned to sender. Should any order make its way back to us for these reasons we will deduct all fees, charges, Customs duties, taxes, delivery charges and any other cost involved with handling the order, plus an additional administration fee of 15% of the total original order value prior to processing any remaining refund via the usual channels within our refund policy.
All prices are quoted in United Arab Emirate Dirhams (AED), and are inclusive of UAE VAT at 5%.
Dispatch of Order
Orders are typically dispatched within 1-3 days of placing your order.
In the rare circumstance that an item can not be fulfilled for any reason, we will contact you via the email address provided with the order.
Acceptance of Goods
Upon receipt the customer is responsible for inspecting the goods for fault or damage. If the goods are not acceptable in any way, the customer must notify Lorna Jane ME immediately, and also follow the steps under the Returns Policy.
For all online customer queries contact:
+971 56 126 0126
(9am to 5pm Sunday to Thursday, UAE time)