WHY WE LOVE IT
All prices are quoted in United Arab Emirate Dirhams (AED), inclusive of UAE VAT 5%.
We deliver free of charge within the UAE for all Orders over AED 500.
Once dispatched, delivery is usually within 1-3 business days via Fetchr courier service. We aim to dispatch all orders within 1-3 days.
For orders under AED 500 a fixed delivery fee of AED 25 applies and will be added at checkout.
We also offer cash on delivery payment service for most areas of the UAE.
For delivery to Saudi Arabia currently a delivery fee of AED 75 applies to orders over AED 750 and a delivery fee of AED 100 applies for orders under AED 750 and this will be added at checkout. Deliveries typically take 3-5 business days.
GCC delivery (outside of the UAE) is via FEDEX and your tracking number will be sent to you via email as soon as we dispatch your order.
Note: We apologise that we cannot currently deliver to Qatar.
Rest of the Middle East
For delivery outside of the GCC, to the rest of the Middle East, please contact us directly.
We apologise that we do not currently deliver outside of the Middle East at this time. Please check out our full delivery policy for details of all countries to which we currently deliver. This will be updated from time to time.
We do not accept any responsibility for Customs delays or Customs fees, duties or taxes that may apply in your chosen delivery destination. Customers must please check with their local Customs Office to determine what (if any) Customs fees, taxes, administration fees etc that they will be liable for when their order arrives.
If you are not fully satisfied with your product you may return it to us (within 14 days of purchase) to exchange for another item, alternative size, or credit to your Lorna Jane ME account.
For UAE customers, a free returns service is available via Fetchr (for 1st time returns of an order only). Please review our full Returns Policy for more details.
For all other locations, we apologise that currently customers will need to return the product at their own cost to our Dubai head office, together with the returns form. Please review our full Returns Policy for more details.
We currently accept payment via all major credit cards through the third party Payfort Payment Gateway. All appropriate measures are taken to ensure that your information is kept safe.
We also accept Cash on Delivery payment in the UAE only, through our Fetchr courier service partner. Once passing over cash to the driver your transaction is immediately registered via the Fetchr app, and is notified to us. The Fetchr delivery driver will hand over your goods only once the cash payment has been received by him and lodged in the app. You may ask the driver to see evidence of this transaction via the app.